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Returning Merchandise
To avoid returns we suggest you ask about any product of which you are unsure. We will be happy to answer any questions you may have. In the event an item you receive is not what you expected, does not fit, etc., you may return it providing:
1. The item has not been used. USED ITEMS are not returnable.
2. The item is in its original display package, which must also be in new condition.
3. All parts, accessories, warranty cards, instructions, etc. are enclosed.
4 The item was not purchased more than 30 days before.
You must contact amazonmoosey@amazonmoosey.com before returning any item. For Return Authorization. Returns must have the packing slip/invoice as proof of purchase. We are not responsible for return postage costs. ONLY IN SOME CASES, other merchandise of equal or greater value can be ordered in place of the returning merchandise. MOST CASES, when we receive the merchandise, a 15% restocking fee will be deducted from your refund check or credit.
Shipping Instructions For Returning Merchandise- Be sure the product being returned is packaged in a separate box with crumpled paper or foam for protection. We cannot be responsible for returned merchandise that arrives damaged because it was not packaged properly. We will not accept returns that arrive C.O.D. Insure all parts, instructions, etc. are enclosed for all merchandise being returned. The products must be in their original display packaging.
Merchandise Damaged In Transit
If your merchandise arrives damaged notify us before returning it within 3 (three) days of signing for package to insure proper handling of your claim by email, fax or voice mail. Remember to keep the original packaging. Do not discard the shipping box, after inspecting the damaged parcel, they will return it to us. This procedure needs to be followed in the rare occasions of damaged shipments..
If there is a situation when you are shipping damaged merchandise back to us, be sure to get Return Authorization via email and follow the shipping instructions given.
Defective Merchandise
Always read the manufacturer's warranty on any product you receive and keep your invoices as proof of purchase. If the product is, or becomes defective, please notify us before returning it to us. Most manufacturers allow us to accept returned defective merchandise, but some prefer to have the customer return the product directly to them.
When sending defective merchandise back to us, follow the shipping instructions sent to you via email.
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